Terms of Service

Last Updated: July 2026

Welcome to the website of Mesi Food Products Private Limited. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Mesi Food Products Private Limited manufactures and sells hygienically packed cotton candy products across India. Our products are intended for personal consumption and retail purchase.

2. Acceptance of Terms

By using this website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• You agree to comply with these Terms of Service and all applicable laws and regulations.
• The information you provide during registration or checkout is accurate and complete.

3. Products

We strive to ensure that all product descriptions, images, prices, and specifications are accurate. However:

• Product images are for illustration purposes only.
• Actual product appearance, packaging, or colours may vary slightly.
• Cotton candy is a delicate product and may naturally shrink slightly during transportation without affecting its quality or taste.
• We reserve the right to modify product specifications, packaging, pricing, or availability without prior notice.

4. Pricing & Payments

• All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
• Full payment must be received before an order is processed.
• We reserve the right to correct pricing errors or cancel orders affected by pricing inaccuracies.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

• Accept or reject any order.
• Limit or cancel quantities purchased.
• Cancel orders due to stock unavailability, payment issues, suspected fraudulent activity, or other unforeseen circumstances.

If your order is cancelled after payment, the applicable refund will be processed to your original payment method.

6. Shipping

Shipping timelines, charges, and order processing are governed by our Shipping Policy available on this website.

7. Returns & Refunds

Returns, replacements, and refunds are governed by our Return, Refund & Replacement Policy. Please review that policy before placing your order.

8. User Responsibilities

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to gain unauthorized access to our systems.
• Upload or transmit harmful software or malicious code.
• Copy, reproduce, or misuse website content without written permission.

9. Intellectual Property

All content on this website, including but not limited to logos, product names, images, graphics, text, designs, and trademarks, is the property of Mesi Food Products Private Limited unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Mesi Food Products Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use or inability to use the website.
• Delay in delivery caused by courier partners or unforeseen circumstances.
• Temporary interruption of website services.
• Product misuse or improper storage after delivery.

Our total liability shall not exceed the amount paid for the relevant order.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will become effective immediately upon publication on this website.

We encourage customers to review this page periodically.

14. Contact Us

For any questions regarding these Terms of Service, please contact us:

Mesi Food Products Private Limited

Address

#2/96A, Pillayar Koil Street
Ellammanpettai
Pammadukulam Post
Redhills
Chennai – 600052
Tiruvallur District
Tamil Nadu, India

Phone: +91 86670 68667

Email: sales.mesifoods@gmail.com

Working Hours: Monday to Saturday, 9:30 AM – 5:30 PM (IST)