Return, Refund & Replacement Policy

Last Updated: July 2026

At Mesi Food Products Private Limited, customer satisfaction and food safety are our priorities. As our products are food items, returns, replacements, and refunds are accepted only under specific conditions.

Eligible Returns & Replacements

You may request a return or replacement if:

• You received the wrong product.
• The quantity delivered is different from what you ordered.
• The product was damaged during transit.
• The package was damaged or tampered with upon delivery.
• The product had crossed its expiry date at the time of delivery.

How to Request a Return or Replacement

Please contact our Customer Support Team within 24 hours of receiving your order.

To help us verify your request, please provide:

• Your Order Number
• Clear photographs of:
  • The product received
  • The outer package
  • The shipping label
  • The damage or issue

Failure to report the issue within 24 hours may result in the request being declined.

Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns or issue refunds in the following situations:

• The product has been opened or used.
• Dissatisfaction with the taste, flavour, colour, or texture.
• Slight shrinkage of the cotton candy inside the container due to transportation or vibration. This is a natural characteristic of cotton candy and does not affect its quality.
• Incorrect product or flavour selected by the customer.
• Minor variations in product appearance or packaging.
• Products that are within their expiry date and free from manufacturing defects.

Refund Policy

After receiving and inspecting the returned product, our Quality Team will review your request.

If approved:

• The refund will be processed to your original payment method.
• Refund processing will be initiated within 7 business days after approval.
• Depending on your bank or payment provider, the credited amount may take an additional 10 business days to appear in your account.

If the refund request is not approved, we will inform you of the reason.

Replacement Policy

If your replacement request is approved:

• A replacement product will be shipped at no additional cost, subject to stock availability.
• If the requested product is unavailable, an appropriate refund may be issued instead.

Product Information

Please note:

• Cotton candy is a delicate product and may shrink slightly during transportation due to vibration. This is completely normal and does not affect its quality or taste.
• Store the product in a cool, dry place away from direct sunlight.
• Refrigeration is not required.
• Once the aluminium foil seal is opened, consume the product within 10 minutes for the best taste and texture.
• Product images displayed on our website are for illustration purposes only. Actual product appearance may vary slightly.

Contact Us

Mesi Food Products Private Limited

Address:

#2/96A, Pillayar Koil Street
Ellammanpettai
Pammadukulam Post
Redhills, Chennai – 600052
Tiruvallur District
Tamil Nadu, India

Phone: +91 86670 68667

Email: sales.mesifoods@gmail.com

We have a 1-day return policy, which means you have 1 day after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales.mesifoods@gmail.com.Please note that returns will need to be sent to the following address: [Mesi Food Products Pvt, #2/96A, Pillayar Kovil Street, Ellammanpettai, Pammaduklam Post. Redhills. Chennai. Tiruvallur District. Tamilnadu.PIN 600052] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales.mesifoods@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales.mesifoods@gmail.com.